Return Policy

Refunds and Exchanges

We are happy to offer the following return options for products purchased online:

Full priced items - exchange, credit note or refund

Sale items - exchange or credit note

Final Sale items - cannot be returned unless faulty

We will gladly offer an exchange or refund for eligible items purchased on our site that are unworn and returned within 30 days of purchase (invoice date). 

All returned products must be in their original packaging and box. Failure to return the shoes and/or packaging in their original condition will deem the product used and unsaleable and forfeit any refund claim.

New Zealand Orders:

Exchanges - AUD15 shipping fee charged

Refunds - AUD25 shipping and handling fee charged

Start your exchange or return here

Australian Orders

Exchanges:

We offer ONE free exchange on full priced items and regular sale items - whether you're after a different size or style. Items must be returned unworn and in the original packaging within 30 days of purchase. Subsequent exchanges incur a $15 shipping and handling fee. Please reach out if you need help choosing the correct size or style: hello@sperry.com.au.

If you're exchanging for a higher priced style, you will need to select 'store credit' as your return option, then purchase your new pair online. If you're exchanging for a lower priced style, you will be issued with a store credit for the value difference.

Final sale items cannot be returned unless faulty. 

Please allow 5-10 business days for your return to reach our warehouse. If approved, your refund will be processed as soon as possible and we will notify you by email. Please allow up to 2 weeks for processing and funds to reach your account.

Refunds: 

We offer refunds on full priced items only. Items must be returned unworn and in the original packaging within 30 days of purchase. Your shoes will be checked at the warehouse before the refund is approved.

Refunds will incur a $15 shipping and handling fee. Refunds are returned to the original payment method, with the $15 fee being deducted at this time. 

Start your exchange or return here

Damaged or Defective Product

Get in touch with our Customer Service team via email hello@sperry.com.au and they will arrange a replacement pair for you.

Defective Product

We are sorry you are experiencing an issue with your product! To help expedite your concern, please see the general guidelines below to help determine if your product will be considered defective by our review team.

 

Definition of a defective product:

• A Defective Product is an imperfection in a product that has a manufacturing or design defect

Examples of what is not considered defective:

• Worn stitching, worn soles or frayed webbing due to normal wear;

• Damage that is a result from misuse, normal wear and tear or damage occurred during storage;

• Broken or damaged laces, lace retention devices and worn soles;

• Product acquired from aftermarket sources such as online auction sites, liquidators, consignment shops, private sellers and salesman samples;

• Improper fit. Fit is the responsibility of the owner and should be assured within return window; or

• Comfort issues

If you feel your product is defective as a result of a manufacturing or design defect, please email us hello@sperry.com.au.